If the shopkeeper advises you that your parcel has not been delivered to the pick up point, even though you have received a delivery notification and you are within the 7 days collection period, please contact our Customer Service via our contact form or by telephone on:
Austria : +43 720 116 738
Belgique : +32 78 481 461
France : +33 5 64 14 05 08
Germany : +44 15 73 310 021
Ireland : +353 21 419 3118
Italy : +44 15 73 310 021
Luxembourg : +32 78 481 461
Spain : +34 518 888 063
United Kingdom : +44 15 73 310 021
Our opening hours are as follows (excluding French bank holidays):
• From Monday to Thursday: 9:00 – 12:30 a.m / 1:30 - 6:00 pm (GMT+1)
• Friday : 9:00 – 12:30 a.m / 2:00 - 4:15 pm (GMT+1
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