How do I return items ordered as guest?

1 | CREATE YOUR RETURN LABEL

1. Please click here to start the return and then follow the instructions below:
2. Enter your order number and email address used to place the order.
3. Choose the item(s) you wish to return and the main reason for the return.
4. Then choose from one of the following return options: 
   1. Choose either the return option “Post Office Drop Off” to create your prepaid return label. The return fee of £5.00 will be deducted from your refund when your return is processed by our warehouse. 
   2. Or the return option “By My Own Means” to create your return label. This is not a prepaid carrier label. The shipping costs remain at your expense. This label is needed to identify your order and process your refund. Please do not send your return without this label.
5. Click “Confirm & Continue”
6. Click “Print Off Return Label” if you wish to print it off immediately. You can choose to do it later by clicking on “Send Return Ticket by Email”.  If you don't have a printer, simply take the email with the QR code to print it out at any Evri print-in-store service.

Please note that once you have confirmed your chosen return method, it will not be possible to change it in step 3.  If you wish to change it, the option to do this will only be available in Step 1 or Step 2, in which case please select the "modify your return" option before clicking on "Confirm and Continue".  

Multiple orders must be returned separately.  Please ensure your order is returned with the correct return label otherwise the refund process may be delayed.