RETURN ITEMS TO OUR WAREHOUSE
You can return your items directly to our warehouse by postal service.
Please follow the return instructions below:
Locate your return label (NOT pre-paid) provided in the package with your order.
If you cannot find it, contact us here to receive a new one.Without a return label, your parcel will not be accepted by our warehouse and will be returned to you.
- Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely.
- Please check that each item reference matches what is written on the packaging, otherwise this could delay the processing of your return.
- If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.
You are free to choose a carrier of your choice. We advise you to choose a track & trace service
Send the returned item(s) to :
Boardriders c/o Bleckmann
Plot 2110 Tornado
Magna Park, Wellington Parkway
Remember to keep the tracking number of your package, you are solely responsible for your shipment until receipt in our warehouse, and without proof of delivery, a request for a refund will be denied.
If your items come from different orders, please attach the different return labels provided in each of your deliveries on the return package.
Once the return package has been received at our warehouse, it can take up to 10 working days* for your return to be processed by our logistics teams.
Upon receipt of your package in our warehouse and after confirmation of the condition of the returned item(s), we will proceed to refund the amount invoiced according to your initial payment method as soon as possible: this may take up to 3 working days* of processing time depending on the issuing bank.
*excluding weekends and UK bank holidays
You will receive a confirmation email when the refund is issued.
We advise you to keep the proof of postage until it is refunded.