I still haven’t received my order. What should I do?

If you still haven’t received your parcel more than a week after the expected delivery date:

- Check that your order was confirmed by connecting to your account and clicking on ‘My orders’;
- Track your parcel by clicking on the tracking link that can be found in your order shipping email;
- You can either contact our Customer Service team, one of our agents will be happy to offer you a personalized solution or you can contact the transporter directly