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  1. Element
  2. Loyalty Program and Account Information
  3. Loyalty Program

Loyalty Program

  • How do I join the loyalty program?
  • Is it free to join loyalty program?
  • How do I get free shipping?
  • How do I get free returns?
  • How do I earn offers and rewards?
  • How do I use a reward?
  • What happens if I return an item?
  • Can I use my reward on other Boardriders family brands?
  • If I make an in-store purchase and I am not a loyal member of that Boardriders family brand, can I still add that purchase to my loyalty account at the family brand I am loyal to and earn points?
  • How do I view my points?
  • Do all my purchases count towards points?
  • Do my loyalty points have an expiration date?
  • My purchase is not appearing in my points balance. What should I do?
  • Where can I find my loyalty account number?
  • I should have reached the next level but this hasn’t happened, who should I contact?
  • I have two loyalty accounts, can I group them together?
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