What should I do if I have received a damaged or defective product? 24 March 2023 14:52 Updated If you receive a damaged or defective item, we invite you to contact our customer service BEFORE returning the goods. For a purchase made in-store, we invite you to contact the shop directly. Related articles Return Policy I bought a defective item at a Element / Multi-Brand Name Store, can I sent it back to you? Can I exchange an item? What should I do if the contents of my parcel have been damaged? How do I return as a member of our loyalty program? Comments 0 comments Article is closed for comments.