Returns, Repairs and Warranty

Online return

• Return Policy
• How do I return as a member of our loyalty program?
• How do I return items ordered as guest?
• I've paid with Clearpay, how do returns work?
• When will I get my refund?
• I haven’t received my refund, what should I do?

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Repairs & Warranty

• What should I do if I have received a damaged or defective product?
• I bought a defective item at a Element / Multi-Brand Name Store, can I sent it back to you?