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  1. Element
  2. Returns, Repairs and Warranty
  3. Online return

Online return

  • Return Policy
  • How do I return as a member of our loyalty program?
  • How do I return items ordered as guest?
  • How quickly will I receive my refund?
  • How do I return one or more articles?
  • Is the postage free on returned items?
  • Can I exchange an item?
  • Can I return my order from the pick up point it was delivered to?
  • What should I do if I have received a damaged or defective product?
  • I’m not happy with the item I ordered, can I exchange it in one of your shops?
  • The size or color of the item I have received doesn’t match the item I ordered, what should I do?
  • Are the shipping costs attached to my order refunded if I return it?
  • Do I get longer to return my order during the Christmas period?
  • Can I return items from different orders in the same parcel?
  • When will I be reimbursed for my return?
  • What should I do if I receive a product other than what I have ordered?
  • How long do I have to return my order?
  • I haven’t received my refund, what should I do?
  • How do I use a credit note?
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